Shipping Policy

Order Processing

All orders are processed within 3-7 business days. Orders placed on weekends or holidays will be processed on the next business day.

Many of our items are made to order, which means production begins after your purchase is placed.

Once your order ships, you will receive a tracking number by email.

Your card statement will appear as PhelonyOfficial.com.

Shipping & Delivery

Orders are shipped using tracked shipping services through reputable regional and international carriers. Carrier selection may vary depending on destination and fulfillment logistics.

After processing, delivery typically takes 7-14 business days, depending on your location. Delivery timeframes are estimates and not guarantees.

Shipping rates are displayed at checkout.

Split Shipments

If your order contains multiple items, items may ship separately and arrive at different times. If this occurs, tracking information will be provided for each shipment as it becomes available.

Delivery Issues

If your package is lost, damaged, or marked as delivered but you did not receive it, please contact us through our Contact Us page within 7 days of the delivery update. Include your order number and any supporting details so we can assist you.