Shipping and Returns

Shipping Policy

Order Processing

All orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will be processed on the next business day.

Once your order ships, you will receive a tracking number by email.

Shipping Rates

Shipping rates are calculated at checkout based on your location and selected shipping method.

Delivery Issues

If your package is lost, damaged, or marked as delivered but you did not receive it, reach out to us through our Contact Us page. Include your order number and any supporting details so we can investigate and help resolve the issue.

Returns and Refunds

30 Day Return Window

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

  • Unopened

  • Unused

  • In the same condition as received

  • In original packaging

  • Accompanied by proof of purchase

Because of supplement safety and integrity standards, we cannot accept returns of any opened products under any circumstances.

How to Start a Return

To begin a return, contact us through our Contact Us page.

If your return is approved, we will send:

  • A return shipping label

  • Instructions on how to send your package back

Items sent back without an approved return request will not be accepted.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, contact us immediately. Include photos of the product and packaging so we can evaluate the issue and make it right.

Non-Returnable Items

  • Opened products

  • Used products

  • Final sale or discounted items

These items cannot be returned due to safety and quality standards.

Exchanges

If you want to exchange for a different flavor or product, the fastest method is to request a return for your unopened item and, once approved, place a new order for the item you want.

Refunds

After we receive and inspect your returned item, we will notify you if your refund is approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to post the refund.

If 15 business days pass after your refund is approved and you have not received it, reach out to us through our Contact Us page.